Delivery Policy

This Delivery Policy applies to all digital and professional services offered by Lonesa. The following services are included:

• Web Development Complete Package
• Mobile App Development
• AI Integration
• Machine Learning Solutions
• Data Analytics & Insights
• Custom Software Development
• Publication Writing
• Publication (Publishing) Support
• Ebook Writing

Any additional bespoke service quoted separately will also be governed by the terms of this Delivery Policy.

All services provided by Lonesa are digital in nature. No physical shipping is involved unless explicitly agreed in writing between the client and Lonesa. Deliverables may include but are not limited to:

• Website files or live website deployment credentials
• Mobile application builds (APK, IPA, or staging app links)
• AI/ML models, scripts, or ready-to-integrate modules
• Interactive dashboards, reports, and data analytics exports
• Custom software source code or deployed systems
• Written manuscripts, ebooks, publication files, and formatted documents
• Technical documentation, revision logs, and supporting assets

We transfer deliverables using secure and convenient channels based on the project type:

• Email: For reports, manuscripts, ebooks, and smaller file attachments.
• WhatsApp: Quick delivery of previews, links, or approval files.
• Google Drive / Cloud storage: Large files, source code archives, design assets.
• GitHub / Repository access: For software, AI models, and version-controlled code.
• Hosting / Deployment platform: Live website or app staging environment access.
• Client portal or shared workspace: For ongoing collaboration and progress tracking.

Timelines vary depending on complexity, scope, and client feedback cycles. Below are typical estimates shared at the time of order confirmation or quotation:

Note: These timelines are estimates only. Actual delivery may vary based on project complexity, feedback rounds, and third-party dependencies. We always keep you updated via agreed communication channels.

Upon delivery of the final deliverables, Lonesa will request written confirmation of acceptance from the client. The client has 5 business days to review the deliverables and provide feedback or request minor adjustments related to the original scope. After this review period, the project will be considered accepted, and the handover process concluded.

Final delivery includes all relevant files, credentials, documentation, and access rights as per the initial agreement. Any additional feature requests or changes beyond the original scope may be subject to separate pricing.

If unforeseen circumstances cause a delay in delivery, we will notify the client within 2 business days, provide an updated timeline, and work to minimize disruption. Clients are also responsible for providing timely feedback, assets, or approvals; failure to do so may shift the delivery schedule accordingly.

Each project includes a predefined number of revision rounds based on the service agreement (typically 2 rounds for development/writing services). Bug fixes or critical corrections related to delivered functionality are addressed free of charge within 14 days after final handover. Any support or enhancements after this period may be covered under a separate maintenance agreement.

For ongoing projects like AI integration or custom software, post-delivery support terms will be clearly defined in the project SOW (Statement of Work).